Documentation Management System (DMS)

Situation

As part of an organization responsible for providing technical support to users throughout the 50 States, I was hired to provide technical writing and documentation support.

Problem

When I started, the organization did not have a formal documentation management system. Over the first few months, I developed a documentation management system using Microsoft SharePoint. As part of this project, I established a formal process for documentation reviews, created documentation and reporting templates, and standardized the editorial process.

Impact

The implementation of a formal documentation management system has had several positive impacts on the organization:

Overall, the implementation of a formal documentation management system has had a significant positive impact on the organization by improving efficiency, enhancing collaboration, standardizing documentation, and improving knowledge management.

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